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redwards@in2vate.com
Known Participant
July 22, 2021
Answered

Captivate and Creative Cloud license issues

Hi everyone - I own Creative Cloud and Captivate and am having lots of issues with licenses. They are both on the same account, the same email/login/password. When I login to captivate I have to select "personal" and not "creative cloud", or it doesn't recognize my license. The problem is that when I then login to creative cloud apps it stays on 'personal' and doesn't recognize my Creative app licenses. I have to go into Local > Users > username > AppData > Local > Adobe > OOBE and then delete the opm.db file or I can't login. BUT after doing that, I can't login to captivate anymore unless I delete that same file because now it's pointing automatically at my Creative license and not my Personal license.

How can I alternate apps without having to delete a file in a hidden folder everytime?!

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    Lilybiri
    LilybiriCorrect answer
    Legend
    July 23, 2021

    Is the CC subscription part of a team license?  Personally I also have a CC icense, but both CP and CC are personal licenses. It sounds not to be the case for you?

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    4 replies

    Lilybiri
    LilybiriCorrect answer
    Legend
    July 23, 2021

    Is the CC subscription part of a team license?  Personally I also have a CC icense, but both CP and CC are personal licenses. It sounds not to be the case for you?

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    redwards@in2vate.comAuthor
    Known Participant
    July 23, 2021

    Thanks - this ended up being it - apparently, our Cloud license was on a Business ID and the Captivate license was on an Adobe ID and that breaks everything.

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    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    July 24, 2021

    Yep.  That's what I thought.

     

    However, this probably means your IT department needs to talk to Adobe about getting your Captivate license added to the Business ID.  I have worked at quite a few places on contracts to build e-learning where the corporate laptop I was supplied for the job needed to have Creative Cloud as well as Captivate.  So I know this is possible.

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    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    July 23, 2021

    Are you sure this isn't because your Creative Cloud and Captivate licenses are on different Adobe IDs?

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