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R
redwards@in2vate.com
Known Participant
July 22, 2021
Answered

Captivate and Creative Cloud license issues

  • July 22, 2021
  • 2 replies
  • 1557 views

Hi everyone - I own Creative Cloud and Captivate and am having lots of issues with licenses. They are both on the same account, the same email/login/password. When I login to captivate I have to select "personal" and not "creative cloud", or it doesn't recognize my license. The problem is that when I then login to creative cloud apps it stays on 'personal' and doesn't recognize my Creative app licenses. I have to go into Local > Users > username > AppData > Local > Adobe > OOBE and then delete the opm.db file or I can't login. BUT after doing that, I can't login to captivate anymore unless I delete that same file because now it's pointing automatically at my Creative license and not my Personal license.

How can I alternate apps without having to delete a file in a hidden folder everytime?!

    This topic has been closed for replies.
    Correct answer Lilybiri

    Is the CC subscription part of a team license?  Personally I also have a CC icense, but both CP and CC are personal licenses. It sounds not to be the case for you?

    2 replies

    Lilybiri
    LilybiriCorrect answer
    Legend
    July 23, 2021

    Is the CC subscription part of a team license?  Personally I also have a CC icense, but both CP and CC are personal licenses. It sounds not to be the case for you?

    R
    redwards@in2vate.comAuthor
    Known Participant
    July 23, 2021

    Thanks - this ended up being it - apparently, our Cloud license was on a Business ID and the Captivate license was on an Adobe ID and that breaks everything.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    July 24, 2021

    Yep.  That's what I thought.

     

    However, this probably means your IT department needs to talk to Adobe about getting your Captivate license added to the Business ID.  I have worked at quite a few places on contracts to build e-learning where the corporate laptop I was supplied for the job needed to have Creative Cloud as well as Captivate.  So I know this is possible.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    July 23, 2021

    Are you sure this isn't because your Creative Cloud and Captivate licenses are on different Adobe IDs?

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