Known Participant

Question

Captivate and flash player info

Forum|Forum|14 years ago
November 26, 2011
2 replies
1732 views

Hi Guys

Just finished a HUGE project in cappy, but I'm getting some odd feedback from learners, can anyone help

First some users say that the bottom of the stage is cut off in their browser its 1024x768 it seems to be ie but noticed it in safari too, I can't imagine why this would be

I have checked resolutions of the offening screens and they are running at a high display rate as most pcs and macs do these days. Most screens its perfect.

Second I set the flash player to version 9, what would happen to captivate swf running from the published htm if a learner didn't have flash installed?

I havent found a pc without flash to check with certainty, I think it should put up a message, but has anyone exact info so i can look like i know what i'm talking about

thanks guys

fingers crossed you can help me, its a bit urgent so any crumbs of comfort and joy would be great!

KBN

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kipper_bottle_numAuthor

Known Participant

hi Rod,

thanks for answer

I have checked the pop up window and I made it bigger right at the beginning its 1050 x 900 on most pcs theres a white border, so that shouldn't be the cause the issue

so why im getting errors with some browers (ie in windows) is a mystery to me.

I notice this clipping of the swf still happens in ie when running just the htm file produced by Captivate rather then the swf on a normal server. (i need to run the htm as in ie9 the preloader doesn't show unless the captivate swf is running from a htm)

is there a better htm/js template we can use with captivate?

thanks

KBN

Steve Howard, ACP

Inspiring

You need to get screen shots from the complaining users, that way you can

see the pixel size of the screens yourself.

I've run into similar issues. Users are getting hold of laptops with

'weird' screen resolutions like 1366x768 an a myriad of other oddities. You

just cannot predict what size a screen will be these days, as laptop and

screen manufacturers seem bent in inventing new resolutions all the time. I

long-ago worked around strange and unpredictable screen resolutions by

setting Captivate content to play 100% (fit to the window) instead of exact

pixel sizes. You can do that by editing the Captivate html files.

Steve

kipper_bottle_numAuthor

Known Participant

thanks Steve

can you point me to some markup I can use.

it would be

greatly appreciated

KBN

RodWard

Community Expert

If a learner didn't have Flash Player installed they would not be seeing any content, but most likely it would open up the Adobe Flash download page and ask them to install it.

If you captured your project at 1024 x 768, did you make sure that all users were running AT LEAST higher than this? If not, you will find that browser toolbars etc will mean some cannot see all of your content.

Did you by any chance set the course to open in a separate window at a specific width and height that you calculated to be just right to show the content?

If so, then what you may be running into is the fact that some users have browsers set to show the address bar and/or status bar which is taking some extra screen real estate and cutting off part of your available height. This is often the case with browsers set for anti-phishing security settings.

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