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brettk99563660
Participant
May 11, 2020
Question

Captivate Asking for Redemption Code/Serial

  • May 11, 2020
  • 1 reply
  • 370 views

Im in IT and admin for a large company, we have over 600 active licenses. One user is getting prompted to buy Captivate or provide Redemption Code/Serial?? He is signed in and we reinstalled, I also relicensed him under Adobe Admin. Please resolve ASAP, we use volume licensing and the user doesnt have any emails with codes or serials. 

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    1 reply

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    brettk99563660Author
    Participant
    May 11, 2020

    User is
    Admin account 

    Lilybiri
    Lilybiri
    Legend
    May 11, 2020

    Please, this is a user forum. Users cannot help you with license issues. I will delete the mail addresses as well, dangerous in a public forum, but will try to find a staff memeber.

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      brettk99563660Author
      Participant
      May 12, 2020

      Any update? Where can I repost to get a reply ASAP? Adobe support is the worst, we are a huge account and have unresolved issues that are 2 months old...

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