Captivate Classic not opening after Win11 Update

Forum|Forum|2 years ago
November 10, 2023
1 reply
403 views

Hello all:

My org recently did a major Win 11 update (v22H2). Now I am unable to get my Captivate Classic to open properly.

It launches and asks me to choose to Browse, Create, or explore resources. However, when I either select an existing file, or ask it to create a new one, it fails to do so. No UI, just the icon in the taskbar and blank thumbnails when I hover over the icons.

I am wide open to suggestions...

-Mark

This topic has been closed for replies.

Correct answer Lilybiri

That version is supposed to be compatible with Win11 but it is also rather buggy. I didn't hear yet that a recent update caused issues on this forum, but there are only very few threads since version 12 appeared.

Didn't you try first to clean the Preferences? More info in:

https://blog.lilybiri.com/tips-for-troubleshooting

Lilybiri

Legend

Which version of Captivate? Check the full version number under Help, About Captivate. You may need to update for compatibility with Win 11

Mark L. SheppardAuthor

Participant

My version is 11.8.2.254.

I wound up trying two things: one, I disconnected my external monitor and tried to open CpC that way and I also reinstalled the app. Looks like I'm back in business, but that was still concerning behaviour.

LilybiriCorrect answer

Legend

That version is supposed to be compatible with Win11 but it is also rather buggy. I didn't hear yet that a recent update caused issues on this forum, but there are only very few threads since version 12 appeared.

Didn't you try first to clean the Preferences? More info in:

https://blog.lilybiri.com/tips-for-troubleshooting

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded