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Justenuf2bdangerous
Justenuf2bdangerous
Inspiring
May 18, 2015
Question

Captivate Content behaves erratically in Connect

  • May 18, 2015
  • 2 replies
  • 451 views

All:

I am hanging Captivate 8 content on Connect as stand-alone asynchronous training. Problem is, I'm getting erratic completion results.

I set the completion parameters in Cp8 and publish using the Adobe Connect settings to a zip file on my desktop, then uploading the file to Connect. Once in Connect, I create a curriculum, add the content,and set up the enrollments.

When I test the curriculum, I do the following:

1. Open the course, allow it to load, then close it. On the Curriculum Information page, I should see the icon change to in progress and the button change from "open" to "Continue"

The functionality here works about 85% of the time, the other 15%, the icon and button remain in the initial state, showing the course as not being accessed.

2. Open the course, take it and fail the test. Inside captivate, the correct feedback shows up on the test results page. The icon should to change to "failed", the button should change to "Continue" and the failing score should be posted.

Erratic as hell. Randomly shows as still in the initial state prior to opening, opened without having taken the test, or failed. the test score will show as 0/0 in all three states, or show the failing score in the failed state and the initial state. When you re-open the course, it resets to allow you to re-take the test consistently.

3. Open the course, complete it and pass the test. The icon should change to completed, the button should change to "Review" and the score should update from the failing score to the passing score.

A bit less erratic than #2 above, but still problematic. The course will show complete inside Captivate, but when closed, Connect will report that it has not yet been opened about 50% of the time. when it shows as complete, the score will report as 0/0, or correctly, or as some strange combination (e.g. 75/350 instead of 80/100) When you re-open the course, it will open to the bookmarked page with the completed test and passing score every time, regardless of what the curriculum information page shows.

My hunch is, the scorable objects are causing Connect to freak out (my highly technical term for this behavior). The reason for this hunch is that, when a Captivate course is published that does not contain any scorable objects, none of the above aberrations are present. Alas, since I expect my users to interact with my content and record a viable score indicating a level of competence, this is  not an option.

thoughts?

Justenuf

    This topic has been closed for replies.

    2 replies

    Justenuf2bdangerous
    Justenuf2bdangerousAuthor
    Inspiring
    May 26, 2015

    Following up on this thread. Based on assistance on the Connect forum, I was able to clear up the reporting error regarding test score anomalies using Cp8 based courses. Connect has a limited reporting capability and can only track completions, not attempts. This was causing the system to throw the inconsistent scoring and completion results when both Captivate and Connect were set for unlimited attempts. By setting the project to allow only one attempt, but publishing on Connect with Connect allowing unlimited attempts, Connect now displays the last score and result consistently after each time the test is taken and failed, then shifts to review mode after the test is passed. The other issues continue to be chased down, but this was a huge step forward.

    Justenuf

    C
    Crystal Klarich
    Participating Frequently
    June 11, 2015

    We are having similar problems with our completion status, but the above tip did not work.  Our courses are being marked as complete when you click on it. It only affects any of our newly published courses - from May or so.  Courses that were published earlier than May are not having this issue, though the progress tracking has been spotty lately.

    We have tried publishing directly to Connect from Captivate with various settings changes (including the above), as well as SCORM 1.2 with various settings changes. We even tried a simple PDF...  I created a new course and pointed to an older PDF, it was marked as complete when I clicked on it.  I enrolled into the old course that originally pointed to the same PDF, and the status stayed at Not Taken, with a Date Taken value of when I clicked on it...

    Any suggestions?

    Update:  We pulled up an old version of the course and published it from Captivate 6 using the same settings.  The old course works...

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    May 18, 2015

    Have you verified whether or not this issue exists if you upload your content to SCORM Cloud and test from there?  If it's fine in SCORM Cloud then you should have a case to get your LMS vendor to investigate the issue.

    Justenuf2bdangerous
    Justenuf2bdangerousAuthor
    Inspiring
    May 19, 2015

    Rod:

    Absolutely. First thing I did - published it as a SCO and ran it in my Cloud test file - worked fine. Republished it using Connect settings (AICC based) and hung it on the Connect side - the problems began. Feedback from the Connect forum indicates it is probably an LMS based issue, but that is as far as we've gotten. Going to try setting the captivate test attempt at 1 and leaving the Connect attempts unlimited to see if the scoring issue goes away, but the erratic behavior extends beyond that. Will update this thread as any new developments occur.

    Justenuf

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