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Anonymous
July 20, 2006
Answered

Captivate course not tracking Completed in LMS

Hello Everyone,
I'm in desperate need of help! I'm a new user to Captivate and have run into an issue with one of seven learning modules created for a course. Module 2 is not tracking as Completed in the LMS. I have double-checked several times to make sure all the settings & configurations for all seven modules are the same. They are!

The only difference in content is that Module 2 has a great deal of flash objects, more than three times that of any of the other six modules. Module 2 does not have any question slides, where as all but one of the other modules does. I mention this because when attempting to get technical support all they did was ask about question slides.

I've run the debug mode for this module in the LMS and also for Module 1, which is successfully tracking as Completed. What I've found, in comparing the information from debug mode, is that Module 2 is not being initialized. The LMS hosting provider is telling us it is a courseware problem and isn't helping to find a solution. I've compared the HTML files generated by Captivate from the publish process and they are exactly the same, except for the module naming.

I have no idea what to do from here, and I'm under a great deal of pressure to find a solution. This is the first course I've authored using Captivate.

Thank you for any help.
Charlotte
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    Newsgroup_UserCorrect answer
    Inspiring
    July 21, 2006
    Is there anything in Module 7 that is tracked? It doesn't *have* to be a
    question slide. It could just be a button...
    Erik

    Charlotte C wrote:
    > Eric.... Thank you for the suggestion.
    > I will add a question slide as you suggest, publish it and test it in the LMS.
    > Just so you know, Module 7 in the same course with the same settings is
    > successfully tracking to Completed but doesn't have any question slides either.
    >

    --
    Erik Lord
    http://www.capemedia.net
    Adobe Community Expert - Authorware
    http://www.adobe.com/communities/experts/
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    5 replies

    Newsgroup_User
    Inspiring
    July 22, 2006
    Glad it resolved your issue. That's what we're here to try to do ;-)
    Cheers,
    Erik

    Charlotte C wrote:
    > Erik...... You Are an Angel!!!!
    > Thank you so much!! You have helped in resolving this issue!! Our modules
    > are not using native Captivate buttons, but we are using click-boxes on certain
    > slides to stop the auto-forward to allow users to complete a task outside of
    > the module before proceeding. You pointed me in the direction to compare the
    > click-boxes in Module 7, and low and behold there were several that had
    > "Include in Quiz" under the "Reporting" tab checked!
    >
    > BTW, I also inserted a questions slide in Module 2 with the exact same
    > settings and configurations in the other successful modules. And it did track
    > to completion successfully!
    >
    > Once again.... Thank you so much!!
    >
    >

    --
    Erik Lord
    http://www.capemedia.net
    Adobe Community Expert - Authorware
    http://www.adobe.com/communities/experts/
    ------------------------------------------------------------------------
    http://www.awaretips.net - samples, tips, products, faqs, and links!
    *Search the A'ware newsgroup archives*
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    Translate
    Anonymous
    July 21, 2006
    Erik...... You Are an Angel!!!!
    Thank you so much!! You have helped in resolving this issue!! Our modules are not using native Captivate buttons, but we are using click-boxes on certain slides to stop the auto-forward to allow users to complete a task outside of the module before proceeding. You pointed me in the direction to compare the click-boxes in Module 7, and low and behold there were several that had "Include in Quiz" under the "Reporting" tab checked!

    BTW, I also inserted a questions slide in Module 2 with the exact same settings and configurations in the other successful modules. And it did track to completion successfully!

    Once again.... Thank you so much!!
    Translate
    Newsgroup_User
    Inspiring
    July 21, 2006
    Support probably kept asking about question slides because Captivate
    largely depends on question slides being present in order to know
    whether to bother initializing the LMS.
    If Captivate does not see anything that needs scoring (mostly via the
    Quiz Manager), then it won't bother trying to talk with an LMS, since it
    doesn't think there's any tracking to do.
    So the easy answer is to put in something that specifies it needs to be
    tracked. Any buttons at all in your course? Just set the tracking
    options for any given button and score it as 1 (or 100?). Check the Quiz
    Manager settings for anything that may apply and try it published...
    Erik

    Charlotte C wrote:
    > Hello Everyone,
    > I'm in desperate need of help! I'm a new user to Captivate and have run into
    > an issue with one of seven learning modules created for a course. Module 2 is
    > not tracking as Completed in the LMS. I have double-checked several times to
    > make sure all the settings & configurations for all seven modules are the same.
    > They are!
    >
    > The only difference in content is that Module 2 has a great deal of flash
    > objects, more than three times that of any of the other six modules. Module 2
    > does not have any question slides, where as all but one of the other modules
    > does. I mention this because when attempting to get technical support all they
    > did was ask about question slides.
    >
    > I've run the debug mode for this module in the LMS and also for Module 1,
    > which is successfully tracking as Completed. What I've found, in comparing the
    > information from debug mode, is that Module 2 is not being initialized. The
    > LMS hosting provider is telling us it is a courseware problem and isn't helping
    > to find a solution. I've compared the HTML files generated by Captivate from
    > the publish process and they are exactly the same, except for the module naming.
    >
    > I have no idea what to do from here, and I'm under a great deal of pressure
    > to find a solution. This is the first course I've authored using Captivate.
    >
    > Thank you for any help.
    > Charlotte
    >

    --
    Erik Lord
    http://www.capemedia.net
    Adobe Community Expert - Authorware
    http://www.adobe.com/communities/experts/
    ------------------------------------------------------------------------
    http://www.awaretips.net - samples, tips, products, faqs, and links!
    *Search the A'ware newsgroup archives*
    http://groups.google.com/group/macromedia.authorware
    Translate
    Anonymous
    July 21, 2006
    Eric.... Thank you for the suggestion. :smile;
    I will add a question slide as you suggest, publish it and test it in the LMS. Just so you know, Module 7 in the same course with the same settings is successfully tracking to Completed but doesn't have any question slides either.
    Translate
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