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bens61503530
Participant
September 30, 2016
Question

Captivate Crashes on Publish to Video - Pure Virtual Function Call Error R6025

  • September 30, 2016
  • 3 replies
  • 984 views

Over the past week Captivate has been very unstable, especially when I try to publish to Video.

I recorded a software simulation project and added narration in as well as some default shapes to cover up sensitive data.  When I go to publish my project to video, the export goes fine until the very end where one of two things happens. 1. I get a dialog box saying that Captivate has stopped working or 2. I get the  Microsoft Visual C++ runtime error - R6025.  When I browse to the exported file, the video plays fine but the audio is glitchy -- like a skipping CD.

I've tried a bunch of different things. Including re-installing Captivate, copying my slides to a new project, and removing all of my default shapes.

After so much frustration, I finially found a work around.  By removing ALL of the smart shapes from my project, I was able to get a clean video output from Captivate. But seriously, Adobe, get this program working!  I also had to mess around with CBR vs VBR on the audio settings on the export.  I can't believe how much of a hassle this was.

Now I have to take this file into After Effects to clean up the areas that I was trying to cover with the default shapes.

Here are my system specs:

Windows 10 - 32GB RAM

Captivate 9 - v 9.0.2.421

Project Resolution 1920x1080

This topic has been closed for replies.

3 replies

AJibb
AJibb
Participating Frequently
December 24, 2016

I'm having the exact same problem as described by the OP.  Publishing to Video creates garbage audio.  Like a skipping CD.  I'm using Captivate 9, but I remember this happening in 7 and 8 as well.

A
Adobe Employee
Ashish.K
Adobe Employee
October 6, 2016

Hi Logan,

 

Thank you for posting your query. Please contact us using the link below to further troubleshoot the problem at your end.

https://helpx.adobe.com/contact.html

 

Regards

Ashish Kumar

Adobe Systems

S
StevePixel
Inspiring
September 30, 2016

Hi Logan,

I suspect the problem is with your project size, not necessarily Captivate. That's why playing with the bit rates and cutting the extraneous shapes worked. It lowered your overall file size. Your project resolution is high, particularly for software simulations. (Sims produce very high screenshot numbers, all set at 1920 x 1080 in your case) How big is the file prior to publishing?

Cheers,

Steve 

B
bens61503530Author
Participant
September 30, 2016

Hey Steve,

I'm guessing that might be the problem.  However, I'm surprised that Captivate would be choking on an standard HD resolution.  My captivate file is 35MB.

Thanks for the input.

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
October 1, 2016

Another thing that can sometimes trip up the publishing process is having certain punctuation characters somewhere in the text captions, object names, closed captions, project name, or project information fields.

The worst ones are punctuation characters that are often used in computer programming languages, such as chevrons, curly braces, quotation marks, and hash or pound symbols.

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