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barbarac44558647
Participant
April 23, 2019
Question

Captivate crashes without error message when adding question slides

  • April 23, 2019
  • 1 reply
  • 1385 views

Hey there!

I'm quite new to the Captivate Community, and I've been working on a project. After a while Captivate 9 started to do funny things, which I could always solve with clearing Program Preferences, or the Application Cashe, worst case scenario with rebooting my notebook. Now every time I want to add a question slide to any project, it keeps crashing without even an error message. These are the things I already checked and modified: Cleared Prog. Preferences, cleared App Cashe, set to always run as Administrator, checked how much RAM I have (8 GB), and I tried to reboot a couple of times... 

Do you have any ideas how to solve this issue?

Thank you!!

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
April 24, 2019

You seem to have done almost all known remedies to solve corruption except one. Since it is happens with quiz slides, you may be aware that the quizzing master slides are the real foundation of quiz slides. Those may corrupt as well, they are part of the theme you are using. You have a pretty old version, don't have it anymore. Hope it is the most recent 9.0.2 version?

To solve possible corruption of themes, tell if you are are using one of the included Captivate themes or a custom theme? For the default themes solution is easy. Close Captivat,e. Look for the Layouts folder in Public Documents\Adobe\eLearning Assets. Replace the complete folder or only the theme you are using now, by the original one which is in the installation folder under the Gallery\Layouts.

B
barbarac44558647Author
Participant
April 24, 2019

I did try that now, I even replaced other folders as well - but it didn't help. Since then I reinstalled the software again, now it seems that in new projects there's no issue, but if I open the exact project I'm working on or another project that was saved before the reinstall, and try to add the question slides there ( tried to add it normally, and tried to copy it from new project), it crashes still. :/

Thank you for the help tho!

Lilybiri
Lilybiri
Legend
April 24, 2019

Did you use a theme from Captivate? If yes, did you edit the theme? It may be corrupted itself. What happens if you apply (just for testing, make a backup) another theme? Are you then able to insert quiz slides?

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