Skip to main content
Vortaine
Vortaine
Participant
May 6, 2019
Question

Captivate Crashing + Fails to Publish

  • May 6, 2019
  • 1 reply
  • 301 views

Hi everyone,

Somewhat new to Captivate 2019, and I've done a few relatively simple projects with it, including some with software simulations on it, but I would still consider myself mostly a novice.

I went away for the weekend after spending a week on a project for my final, and now that I have come back, Captivate is giving me all sorts of trouble.

First, when I open the project up (it no longer appears as a recent project, too), it tells me I have lots of unused items in my library, when two days ago I didn't get that message. When I go to preview or publish, it gets about 2% in before simply saying it failed. If I click on some of the text boxes to edit, the whole thing crashes.

I have reinstalled it and I am I still getting the same results.

Pretty frustrated, needless to say.

Does anyone have any recommendations, aside from start over?

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    May 6, 2019

    Can you check the full version number? Look under Help, About Captivate.

    If you are a Win user, do you run Captivate with the setting 'Run as Administrator'?

    Can you clear the cache (possible from Preferences)?

    Can you clean the Preferences? Captivate has to be closed and you need admin rights. Look in the installation folder for the subfolder 'utils' and run the CleanPreferences.... file appropriate for your OS.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices