Captivate cutting 4 seconds off an interactive video - need some help

Forum|Forum|4 years ago
March 30, 2021
1 reply
245 views

Hello!

I am entering a 3 minute video into Captivate to create an interactive video. Captivate is posting it as a 2 minute 56 second video. The last 4 seconds are vital to the video. How can I ensure that the video stays at 3 minutes.

I attempted to load it into Premier Pro to add some blank length, but only 2 minutes 56 seconds of the video will show up in Premier Pro.

The video resides on my desktop, so I am not trying to get it from any where else. When I play the video on my desktop, all 3 minutes show up.

Kris Beisel

Audio and video

This topic has been closed for replies.

Lilybiri

Legend

Weird problem.

Which exact version are you using? You find the full version number under Help, About Captivate.

You inserted it as a slide video, since it will be come an interactive video. I don't quite understand that you don't see the last seconds both in Premiere Pro and in Captivate? What do you normally use to play the video?

kristineb55173706Author

Participating Frequently

I am using Captivate 11.5.5.

The video runs on my Windows media player. It shows it is 3 minutes long.

Kris

RodWard

Community Expert

Check the frame rate of the video as shown in its Properties. Sometimes the discrepancy you mention can turn out to be a mismatch between the framerate of the video file and the frame rate of the Captivate project. Captivate is usually 30 frames per second whereas some videos are 29 fps. That one frame per second can add up over three minutes.

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