Captivate Error

Question

I created a .cptx file in Captivate 11.5.0.476. I moved the file to a stand alown computer and tried to open the file with Captivate 11.0.1.266. I recieved the following:

Adobe Captivate - Info...

Adobe Captivate could not open "File.cptx", Ensure that:
-The file is not open already.
-The file is not damaged. For example, if the file was an email attachment, ensure that if you have decoded the file correctly.
-The hard disk has sufficient available space.
-The system has sufficient resources. To optimize the resources, close all the other open applications.

RodWard · Answer

Your issue is due to the fact that the two different Captivate versions are not compatible. You need to update both of them to be Captivate 11.5.

In the past, only when the major version numbers differed would you experience problems with opening files. However, Captivate 11.5 is an exception to this rule and (as you have found) if you upgrade a project file to 11.5 then 11.0 versions will not be able to open it.

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