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june1960
june1960
Inspiring
November 23, 2016
Answered

Captivate Error when Publishing for Devices (App)

  • November 23, 2016
  • 4 replies
  • 2109 views

The plugins that Captivate uses when Publishing for Devices (Apps) are no longer accessible from the PhoneGap Build repository, so I receive an error when trying to publish an app (Error: plugin unsupported: org.apache.cordova.device @ 0.2.8). Does anyone know of a workaround or when this will be fixed in Captivate 9? I just updated to version 9.0.2.437, but it didn't help. I still receive the same error message when I try to publish.

    This topic has been closed for replies.
    Correct answer june1960

    Big kudos to Adobe support! They have fixed the phonegap build publishing issue by creating a new phonegapConfig.xml file.

    4 replies

    june1960
    june1960AuthorCorrect answer
    Inspiring
    November 29, 2016

    Big kudos to Adobe support! They have fixed the phonegap build publishing issue by creating a new phonegapConfig.xml file.

    jmcdonough92
    jmcdonough92
    Inspiring
    November 29, 2016

    Thanks, june1960. Where can I find that new phonegapConfig.xml file?

    june1960
    june1960Author
    Inspiring
    November 30, 2016

    Here is the one they sent me.

    On Tue, Nov 29, 2016 at 6:33 PM, jmcdonough92 <forums_noreply@adobe.com>

    Sankaram
    Adobe Employee
    Sankaram
    Adobe Employee
    November 29, 2016

    Hi All,

          Thanks for reporting the issue. We are working on the fix and will update in couple of days.

    Thanks,

    Sankaram.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    November 29, 2016

    Well, well, well...I'm happy to be wrong this time about how long it will take to get a fix for this issue.  Hope this trend continues.

    B
    Batsninja
    Known Participant
    November 26, 2016

    I get the same error, which helpdesk should I contact please?

    Roger

    june1960
    june1960Author
    Inspiring
    November 28, 2016

    I started a chat conversation at Contact Customer Care . Adobe is aware of the issue and it has been escalated to the Captivate product team, but no timeline on when the issue will be fixed. It's very annoying because I have multiple projects that need to be published using the App feature. Hopefully, we'll have an answer sooner rather than later.

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      November 28, 2016

      I think you should bank on it being 'later'.  Sooner is never going to be guaranteed, and if you have several projects affected by this issue then you simply may NOT be able to deliver them until this is resolved.

      Is it possible perhaps to just go with publishing in HTML5 rather than going for an APP?

      BDuckWorks
      BDuckWorks
      Inspiring
      November 23, 2016

      Did you contact their helpdesk to ask when their services would be back online?

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