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K
kpin
Participant
May 3, 2006
Question

Captivate files open, but don't display

  • May 3, 2006
  • 2 replies
  • 195 views
When I open a Captivate file, the status bar shows the file opening but the storyboard with the slides never shows up; therefore, I cannot edit anything. When I close the program though, it asks me whether I want to save the changes I made to the file.

Captivate seems to open the file, but I cannot get the editing screens to appear!

Anyone have any ideas of what to do? I'm thinking these files are corrupted...
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    2 replies

    W
    Wilme-trix
    Participating Frequently
    April 11, 2007
    Hi, same happended to me some times, but I found out (in my case) that it was probably a problem of low memory. So I disabled the antivirus software for a while and then the problem was fixed and I worked perfectly.

    regards,

    Wilme-trix
    Captiv8r
    Captiv8r
    Legend
    May 4, 2006
    Hi kpin and welcome to our community

    Where is your .CP file stored when you try to open it? Is it on a network drive? If so, this is likely your issue. Move the file locally to your C drive.

    You say "Captivate seems to open the file, but I cannot get the editing screens to appear!". Well, if this is the case, are you then able to click File > Save As? If so, maybe you can recover by saving as a different file name.

    Cheers... Rick
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