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M
martindanko
Participating Frequently
June 7, 2021
Answered

Captivate for Mac quits unexpectedly

  • June 7, 2021
  • 4 replies
  • 1322 views

Hi,

 

I am trying to import PowerPoint slides into Captivate for mac. However, after converting the slides Captivate crashes and stops working. This is the first time I use Captivate. It is a corporate license but I don't have admin rights.

      This topic has been closed for replies.
      Correct answer kdmemory

      Here is an alternative link to the announcement I've mentioned above:

      Update for Mac Users – Adobe Captivate 2019 Build for macOS Big Sur (macOS 11) is here!

      4 replies

      D
      default7xp6u8lcxgbp
      Participant
      September 1, 2021

      Because Captivate doen't work with mac os big sur

      Lilybiri
      Lilybiri
      Legend
      September 1, 2021

      There is a dedicated version of Captivate for Big Sur.

      kdmemory
      kdmemory
      Inspiring
      June 13, 2021

      Hi martindanko (and Mark_W to some extend)

      On Big Sur are you using this build? It's from an Announcement which oddly I can't copy/past in here. According to Saurav_Ghosh this build addresses issues with Big Sur. (Link to Adobe Support: "Does Captivate work on Big Sur?").

      You'll have to ask your admin to install this new build (if not already done so).

       

      More of the above announcement from Dec 24 2020

      Does Captivate (2019 Release) work on M1 chipset?
      No ... we are working on this.

       

      Klaus

       

        kdmemory
        kdmemoryCorrect answer
        Inspiring
        June 13, 2021

        Here is an alternative link to the announcement I've mentioned above:

        Update for Mac Users – Adobe Captivate 2019 Build for macOS Big Sur (macOS 11) is here!

          M
          martindankoAuthor
          Participating Frequently
          June 14, 2021

          Hi,

           

          Thanks for your support! I take back my previous comments. This did the trick.

           

          Martin

            S
            Community Manager
            Saurav_GhoshCommunity Manager
            Community Manager
            June 8, 2021

            Hi, what version of Captivate are you using. Also, are you on macOS Big Sur?

            M
            martindankoAuthor
            Participating Frequently
            June 8, 2021

            Hi,

            I am on version 11 of Captivate and on Mac OS Big Sur. The app does not start at all anymore. Please help, otherwise I'll have to surrender my license. This support is not helpful, i bought the product and it is not working. No upgrade options from within the app, only 30-day trial.

              M
              martindankoAuthor
              Participating Frequently
              June 14, 2021

              Sorry, issue resolved by downloading the new build. I don't know about M1 Macs, but on my Intel Macbook pro it is working now.

                Lilybiri
                Lilybiri
                Legend
                June 8, 2021

                There are not many Mac users helping their peers here, and I am rather incompetent because I only use Windows.

                Just the usual questions: is everything installed on your system? You don't use a roaming profile or networked drives for any of the files? Are the versions of PPT and Captivate compatible? Did you try to use pptx or ppt import? Is it happening for all powerpoint slides, did you try with a couple of slides to test?

                  M
                  martindankoAuthor
                  Participating Frequently
                  June 8, 2021

                  Yes, everything is installed, no roaming profile. Files are local, but on OneDrive. Don't expect this to be an issue. PPTX import. Converting to PPT is an option, but for now Captivate is useless. Happens to all PowerPoint imports.

                    M
                    martindankoAuthor
                    Participating Frequently
                    June 8, 2021

                    On average, Captivate crashes anyway. Worked when i installed it two years ago.

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