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K
Kevin Barcroft
Inspiring
May 31, 2015
Question

Captivate freezes when choosing settings or preferences

  • May 31, 2015
  • 1 reply
  • 218 views

After problems with total transparency of all captivate windows I deleted the preference folder.  It has now recreated that folder successfully.

Unfortunately, now when i open any project and try to go into publish or project settings i simply get the dreaded spinning beach ball... obviously I am using a Mac.

Anyone have any quick fixes or suggestions?

MacBook Pro

Yosemite OS

8 of Ram

Loads of memory

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    May 31, 2015

    Can you explain your work flow to delete Preferences folder? Did you clear

    cache as well?

    K
    Kevin BarcroftAuthor
    Inspiring
    May 31, 2015

    Hi Lilybiri

    In answer to your question, no I didn't clear my cache, originally I simply deleted the preference folder as described below:

    • I went into .../users/me/library/preferences/captivate 5 and deleted the whole captivate 5 folder.

    I have since deleted reinstalled and updated (using update path) captivate 5 and this appears to have resolved most of my original problems

    However, I still get the bouncing beach ball and ultimately a crash whenever I go into publish, publish settings or preferences via the normal associated routes so am at my wits end at the moment.

    Having uninstalled and reinstalled the whole suite (E-Learning Suite 2) i am wondering if not clearing the cache may have something to do with the lingering problems or would that have deleted that folder as well.  If not can you lead me to where I might find it... Alternatively give any other possible solutions?

    Many thanks in advance.

    Kevin

    Lilybiri
    Lilybiri
    Legend
    May 31, 2015

    When installing an upgrade, you always have to clear the Preferences, and the Layouts folders. Cache can grow very quickly, reason why I recommend to clear it regulrarly.

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