Captivate freezes when working with swf files

Question

I have been working with Captivate for a couple of years. I am now working on Captivate 4 and have created many projects using Flash files and inserting the swf files into Captivate. As of the end of last week, any slide I try to edit with a swf file causes me to freeze up and I get "not responding", I have to reboot and try again. I have even tried creating a blank project and inserting animation, and inserting the swf. It displays the properties box, but when I click OK, it freezes up and I get "not responding" again. I have tried inserting the same small flash file on my co-workers computer and it works with no problems. I have uninstalled and reinstalled Captivate. Cleaned and defragmented my harddrive, etc. with no results. I have read through many threads and found no resolution. Please help!

RodWard · Answer

This is probably one of those issues that would be best resolved by one of the Adobe technical staff chiming in, but I'll offer a couple of suggestions that I have heard of that resolved similar issues.

Have you tried updating your Flash Player?
Have you installed the latest Java update? (Some Captivate functionality is Java-based)
Have you tried deleting the Adobe Captivate folder located at: C:\Users\YourName\AppData\Roaming\Adobe ? (This is the location on Windows 7 or Vista) This is where Captivate stores Preferences. Sometimes they get into a knot. Captivate 4 will recreate this folder again on next start up so you can delete or rename it at will.

As I said, the best people to resolve these issues are the Adobe Development Team members. Hopefully one of them is listening and will chime in and offer you the option of a Connect session so they can explore the reasons.

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