Captivate freezing Error Message

Forum|Forum|13 years ago
June 14, 2012
3 replies
1937 views

Hi,

Captivate continues to freeze randomly through projects. I get the error "A fatal error has occured and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as ".cpbackup" files. Please restart Adobe Captivate." I restart, yet I continue to face this error. This has happened to me 3 times already and it's very frustrating. I basically have to start over on my projects. My projects are saved to My Documents folder. I've tried clearing the cache.

I went through uninstalling and reinstalling Captivate but I got this error message after it finished: This is on a Windows 7 pc.

Exit Code: 6

-------------------------------------- Summary -------------------------------------

- 0 fatal error(s), 3 error(s), 3 warning(s)

----------- Payload: {948B7277-3D4C-4672-B1DB-24B3C83D704E} MultiSCOPackager 2.0.0.0 -----------

WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Common Files\Adobe\Adobe Multi SCO Packager 2\MultiscoPackager.ico for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe eLearning Suite 2.5\Adobe Multi SCO Packager 2.lnk with target C:\Program Files (x86)\Common Files\Adobe\Adobe Multi SCO Packager 2\MultiSCOPackager.exe(Seq 980)

----------- Payload: {F9FAC696-2E48-497D-B820-C9A65DA630DF} Adobe eLearning Suite 2.5 2.5.0.0 -----------

WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Common Files\Adobe\Adobe eLearning Suite 2.5 Workflows\en_US\win\extras\SuiteWorkflows\en_US\els_app.icofile:\\\D:\suiteBuild\elearning_mul\installerdev\elearning\project\stagingarea\win\extras\SuiteWorkflows\en_US\els_app.ico8632405c9a6d2fbac0fe79597739b3b85a6e898_98_05c9a6d2fbac0fe79597739b3b85a6e8 for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe eLearning Suite 2.5\Adobe eLearning Suite 2.5 Workflows.lnk with target C:\Program Files (x86)\Common Files\Adobe\Adobe eLearning Suite 2.5 Workflows\en_US\Main.exe(Seq 283)

----------- Payload: {7DE6CDC3-CFEE-4564-813D-3F59E5D71F10} Adobe Captivate 5.5 5.5.0.0 -----------

WARNING: DF012: File/Folder does not exist at D:\Adobe eLearning Suite 2.5\payloads\AdobeCaptivate5.5Core\OEM(Seq 4002)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - Adobe Captivate Reviewer: Install failed

ERROR: DW050: - Adobe Captivate Quiz Results Analyzer: Install failed

I've done google searches and I need some help from Adobe.

Thank you,

Logan

This topic has been closed for replies.

P

pegfisher330j

Participant

I am getting the same error. I have tried creating a new project from scratch, opening an existing project, etc. I cannot use Captivate at all. It is very upsetting because I was really making progress with some instructional design materials for online courses using the quizzes and other animations available.

I have a ticket into our help desk, I do not have admin rights to uninstall and re-install the software. Did you every get it to work? Thanks

A

AdityaKalania

Adobe Employee

Exit Code 6 means that some of the supporting components for the application are not installed correctly.

Reason : may be they are already installed on your machine or they didnt got uninstalled when you tried to uninstall the application last time.

Try launching the application, it should work.

now for the error that you get with the project.

Please try to create a test project and see if you get the same error on that project as well.

if you do not get this error with the new test project, then try to copy all the slides of the original project into a new blank project, save it with a different name and then check.

Thanks

B

blackbasenjiAuthor

Participating Frequently

Anybody???