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MediaNatives
Participant
October 25, 2017
Question

Captivate has wrecked my entire CC Suite

  • October 25, 2017
  • 2 replies
  • 218 views

So I needed to screen capture something and googled screen capture software. Captivate 2017 came up and of course since Im already using CC, I thought I'd do a trial version.

Downloaded it, hit install, and selected trial.  It didnt install. But worse still its put my entire CC suite into a log in loop saying that its all trial software and asks me to log in over and over again. None of the software activate. Ive uninstalled and installed everything twice - same issue.  And with that I have now lost years of presents and plugins! Great.

If captivate wasnt ready to launch you shouldnt be offering it as a download Adobe!

How can I get my CC suite to work again?  Nothing will open

    This topic has been closed for replies.

    2 replies

    AJIT_M
    AJIT_M
    Inspiring
    October 26, 2017

    Hi There,

    I have sent you a private message and I would request you to reply back so that we can connect and assist you with the issue.

    Regards,

    Ajit

    dj.summitt
    dj.summitt
    Inspiring
    October 25, 2017

    When you're having install problems try using the Adobe CC Cleaner. Instructions are here: Use the Creative Cloud Cleaner Tool to solve installation problems

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