Skip to main content
C
clareb83864341
Participant
January 28, 2018
Question

Captivate Help!

  • January 28, 2018
  • 1 reply
  • 135 views

I have had Captivate 8 on my computer I entered my license for it a few years ago. I updated my computer and now all that shows up is Captivate 9 and they keep asking me to start this Free Trial for 30 days and then eventually buy it. I cannot surpass this free trial and I cannot find my original Captivate 8 on my Mac and need it to finish a graduate school project for my thesis. When I log into my Adobe account there is no evidence of Captivate 8 at all.

Please HELP!

    This topic has been closed for replies.

    1 reply

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    January 29, 2018

    Visit Adobe.com and click on sign in. Provide your Adobe id (email and password). Click on manage account. Click on Plans and Products. Click on view your products. This should give you a list of any serial numbers associated with your account. 

    Paul Wilson, CTDP
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices