Captivate installation fails msvcr110.dll missing

Forum|Forum|10 years ago
March 13, 2016
2 replies
1564 views

Hello,

I have just received Captivate 9 installation CD and our company's administrator has been trying to install it on my PC, but every time the installation fails due to the same error (this is actually the error that shows when I try to open the application, after the installation):

Now, the interesting thing is that the above dll is not missing:

and during the installation Captivate picked up the latest MIcrosoft Visual C++ 2013 Redistributable:

Could the currently installed Captivate 6 be a culprit i.e. should it be uninstalled before trying to install captivate 9?

If not, what is the way to allow seamless installation?

Regards

BR

captivate 9 installation fails

This topic has been closed for replies.

Bani Verma

Legend

Moving to Adobe Captivate‌

BorokAuthor

Participant

Well, it doesn't seem to be the answer in my case, because windows doesn't allow me to do the repair (Change) of the Visual C++.

I am getting the following error:

The log file reads:

[1990:1D44][2016-03-14T09:17:48]i001: Burn v3.7.2829.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\ProgramData\Package Cache\{050d4fc8-5d48-4b8f-8972-47c82c46020f}\vcredist_x64.exe, cmdline: '/modify -burn.unelevated BurnPipe.{E1F9C2B8-E755-414C-A96D-3B04F29E1C0F} {67C9E187-8ECD-4C2F-873B-4BC97D931091} 6360'
[1990:1D44][2016-03-14T09:17:48]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\brokic\AppData\Local\Temp\dd_vcredist_amd64_20160314091748.log'
[1990:1D44][2016-03-14T09:17:48]w055: Could not load or read state file: C:\ProgramData\Package Cache\{050d4fc8-5d48-4b8f-8972-47c82c46020f}\state.rsm, error: 0x80070002.
[1990:1D44][2016-03-14T09:17:48]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501'

[1990:1D44][2016-03-14T09:17:48]i100: Detect begin, 2 packages
[1990:1D44][2016-03-14T09:17:48]i102: Detected related bundle: {ce085a78-074e-4823-8dc1-8a721b94b76d}, type: Upgrade, scope: PerMachine, version: 12.0.21005.1, operation: MajorUpgrade
[1990:1D44][2016-03-14T09:17:48]i101: Detected package: vcRuntimeMinimum_x64, state: Absent, cached: None
[1990:1D44][2016-03-14T09:17:48]i101: Detected package: vcRuntimeAdditional_x64, state: Absent, cached: None
[1990:1D44][2016-03-14T09:17:48]i052: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[1990:1D44][2016-03-14T09:17:48]i199: Detect complete, result: 0x0
[1990:1D44][2016-03-14T09:17:54]i200: Plan begin, 2 packages, action: Install
[1990:1D44][2016-03-14T09:17:54]i052: Condition 'VersionNT64' evaluates to true.
[1990:1D44][2016-03-14T09:17:54]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x64' to value 'C:\Users\brokic\AppData\Local\Temp\dd_vcredist_amd64_20160314091748_0_vcRuntimeMinimum_x64_rollback.log'
[1990:1D44][2016-03-14T09:17:54]i000: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x64' to value 'C:\Users\brokic\AppData\Local\Temp\dd_vcredist_amd64_20160314091748_0_vcRuntimeMinimum_x64.log'
[1990:1D44][2016-03-14T09:17:54]i052: Condition 'VersionNT64' evaluates to true.
[1990:1D44][2016-03-14T09:17:54]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x64' to value 'C:\Users\brokic\AppData\Local\Temp\dd_vcredist_amd64_20160314091748_1_vcRuntimeAdditional_x64_rollback.log'
[1990:1D44][2016-03-14T09:17:54]i000: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x64' to value 'C:\Users\brokic\AppData\Local\Temp\dd_vcredist_amd64_20160314091748_1_vcRuntimeAdditional_x64.log'
[1990:1D44][2016-03-14T09:17:54]i201: Planned package: vcRuntimeMinimum_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1990:1D44][2016-03-14T09:17:54]i201: Planned package: vcRuntimeAdditional_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1990:1D44][2016-03-14T09:17:54]i207: Planned related bundle: {ce085a78-074e-4823-8dc1-8a721b94b76d}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[1990:1D44][2016-03-14T09:17:54]i299: Plan complete, result: 0x0
[1990:1D44][2016-03-14T09:17:54]i300: Apply begin

[18D8:1AFC][2016-03-14T09:17:54]i360: Creating a system restore point.
[18D8:1AFC][2016-03-14T09:17:54]w363: Could not create system restore point, error: 0x80070422. Continuing...
[18D8:1AFC][2016-03-14T09:17:54]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{050d4fc8-5d48-4b8f-8972-47c82c46020f}, options: 0x4, disable resume: No
[18D8:1AFC][2016-03-14T09:17:54]i320: Registering bundle dependency provider: {050d4fc8-5d48-4b8f-8972-47c82c46020f}, version: 12.0.30501.0
[18D8:1AFC][2016-03-14T09:17:54]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{050d4fc8-5d48-4b8f-8972-47c82c46020f}, resume: Active, restart initiated: No, disable resume: No
[18D8:1AFC][2016-03-14T09:17:54]e000: Error 0x80070005: Failed to write run key value.
[18D8:1AFC][2016-03-14T09:17:54]e000: Error 0x80070005: Failed to update resume mode.
[18D8:1AFC][2016-03-14T09:17:54]e000: Error 0x80070005: Failed to begin registration session.
[1990:1D44][2016-03-14T09:17:54]e000: Error 0x80070005: Failed to begin registration session in per-machine process.
[1990:1D44][2016-03-14T09:17:54]e000: Error 0x80070005: Failed to register bundle.
[1990:1D44][2016-03-14T09:17:54]i399: Apply complete, result: 0x80070005, restart: None, ba requested restart: No

Any idea why is this happening?