Captivate Installer is Showing Up Blank

Forum|Forum|7 years ago
May 22, 2019
2 replies
2331 views

I have been trying to install Adobe Captivate for the past two days. The installer for it keeps showing up blank when I run the setup file. The only thing that has been installed are the "readme" files and not the actual program itself. If I try to right click on the box and close it out to start over the installer window then displays text that reads, "Undefined." I've run group policy updates, I've restarted my computer and nothing has helped. I also tried emailing Adobe and have heard nothing back yet.

This topic has been closed for replies.

M

Mayank_Meh

Participating Frequently

Hi,

Can you please try the steps mentioned in the following link to resolve the issue?

Captivate installation shows blank page after signing in

Regards,

Mayank

deidrem73685189Author

Participant

I've tried those already and both came up as files that could not be used by my laptop. I got an error message about them being broken or missing to that effect.

Lilybiri

Legend

Difficult to guess what is going awry: probably something on your system or in your network.

Did you download from the Adobe site? Is it CP2019? Are you on a company network? You need to install Captivate on your system, never on a networked drive. Is that the case? Do you have Administrator rights?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded