Skip to main content
RobSharpe
RobSharpe
Participant
June 3, 2020
Question

Captivate Interactive Slide Video unable to play on iOS devices

  • June 3, 2020
  • 1 reply
  • 717 views

I am creating a suite of internal eLearning modules for our company. We are consistantly coming up against issues using interactive slide videos when the module is being viewed on an iOS device, predominantly iPhone.

 

I understand that Safari iOS will overlay the screen with a play button, to prevent any video from auto playing. However this play button cannot be interacted with, therefore preventing the video from being played.

 

Currently we are being forced to use the YouTube Widget (which has its own issues) and forego any kind of interactivity within a video.

 

EDIT: After testing, the behaviour is the same on Safari and Chrome when using the mobile site. If you request the desktop site, the overlay is removed, however none of the interactions or the playbar are then functional.

 

   

    This topic has been closed for replies.

    1 reply

    Stagprime2687219
    Stagprime2687219
    Legend
    June 3, 2020

    Does it perform any different if you toggle the setting shown for your Safari App?

     

     

     

    RobSharpe
    RobSharpeAuthor
    Participant
    June 3, 2020

    With that setting applied it removes the overlay, but still prevents the video from playing. Interestingly it now also prevents the playbar from functioning, which was a work-around I have been using so far.

     

    In mobile mode: overlay appears but playbar functions

    In desktop mode; overlay does not appear but playbar does not function

    Stagprime2687219
    Stagprime2687219
    Legend
    June 3, 2020

    Do you know if the behavior is the same using, say, the Chrome browser for iOS?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices