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Fabiana5FF6
Participant
June 20, 2022
Question

Captivate Internal Server Reporting - Outdated php code

  • June 20, 2022
  • 3 replies
  • 436 views

The files InternalServerReporting.php and internalserverread.php contain lines that are no longer functional in the current version of php.

I read somewhere here that it is necessary to find someone who can write php to modify them.  Aren't these files part of the functionality of Captivate and they should be kept up to date by Adobe? 

Anyway, if anyone here has already updated such files and cares to share, I appreciate the help. Or, if I had misunderstood the problem and need other information, I am grateful for any light you care to throw my way.


      3 replies

      CLTom
      CLTom
      Participating Frequently
      November 4, 2024

      Hi Fabiana, did you ever find a solution or had the .php reauthored?

      F
      Fabiana5FF6Author
      Participant
      November 5, 2024
      No.

      I gave up on Captivate. It was expensive and cumbersome. I got into an
      annual contract unknowingly and could not get out of it without paying a
      hefty penalty.

      It is amazing that companies can make money out of products and then rely
      on the community for customer support.
        RodWard
        Community Expert
        RodWardCommunity Expert
        Community Expert
        June 21, 2022

        Ideally yes it would be Adobe that updated these files.

         

        However, given that Captivate 2019 is now almost 4 years old and very little of its main functionality has been updated over that time I would say that it is unlikely Adobe will update these PHP files.  They may not even keep the Internal Server as an option in the next version of Captivate (which is currently in development but with no timeframe on release date).

         

        If you have encountered this issue recently, it is likely because your web host has updated their version of PHP and that version has now deprecated some of the code in these older PHP files in Captivate.  Since Adobe is unlikely to be helpful, my suggestion is that you look around for a PHP developer.  They will likely be able to modify the lines of code in a very short time.  Some might even be willing to make the necesary modifications free of charge (if you are very blessed). 

        johndaigle
        johndaigle
        Legend
        June 20, 2022

        Hmm. I can't be sure but it sounds like you might have been using an email reporting or other custom widget created by Michael Lund, otherwise known as CPGuru. I don't know if he is still supporting those widgets, but you can try contacting here.  https://www.cpguru.com/contact-us/ 

        John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
        F
        Fabiana5FF6Author
        Participant
        June 21, 2022

        I am using one of the possible reporting tools provided with Captivate as described in these Adobe instructions
        https://helpx.adobe.com/captivate/using/report-quiz-results-internal-server.html
        The files InternalServerReporting.php and internalserverread.php were included when I downloaded Captivate about a month ago. 

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