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studio9400
Known Participant
August 19, 2020
Question

Captivate keeps CRASHING when I copy and paste

  • August 19, 2020
  • 1 reply
  • 203 views

Hi....I have cleared my Captivate Cache (rebooted, restarted) but this continues to happen.  Does anyone have ideas?  Using version 11.5.4.613.  Also, when I check for updates I get a message "Another installer is currently running....."?  No, there is not.  

 

Adobe.....do you read these?  Please help!

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    August 19, 2020

    You are on Mac. There are very few Mac users around here to help their peers. Did you ever try to clean the Preferences? You have to find the subfolder 'utils' under the installation folder, run the CleanPreferencesMac file while Captivate is closed.

      S
      studio9400Author
      Known Participant
      August 19, 2020

      Been wondering about that.  Hopefully I get good enough that I can help others!  I appreciate the info.  Will give it a try.

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