Captivate keeps freezing and crashing

I'm a creative cloud user and just downloaded the captivate free trial. It keeps freezing and crashing and is unusable. I have a brand new Mac that is updated and says it's compatible. 

i tried every suggestion I could find on these message boards and online. NOTHING is working. Even if I get it to open and begin working I can add one word to a slide and when I go to save it freezes my entire computer and I have to manually restart. 

i also found adobe support is practically non existent and their AI chat bot is worse than useless.

does anyone have a magic secret for getting captivate to function?  Please oh please I have spent my entire evening just trying to get this to work.