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flappyjjj
Participant
March 29, 2020
Question

Captivate Learning Interactions do not display correctly

  • March 29, 2020
  • 1 reply
  • 288 views

I have several interactions that preview fine in Captivate preview, but either are the wrong size or just move to the upper left in HTML5. It does not matter what I do, I cannot seem to modify the location or size of the interaction in the published output. 

 

Has anyone run into this?

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    1 reply

    F
    flappyjjjAuthor
    Participant
    March 29, 2020

    P.S. This happens in Captivate 9 & 2017 (latest versions).

    Lilybiri
    Lilybiri
    Legend
    March 29, 2020

    Very vague question, difficult to answer.

    Which exact version number of CP2017 do you use? Are you talking about a non-responsive or a responsive project? If it is a non-responsive project, which Preview method did you use? Only F11, Preview HTML in browser will show approximately what the final published output will be. The other Preview methods use a temporary SWF output. Which browser did you use to preview?

     

    Which learning interaction did you use? Some of them will only be fully functional after publishing and uploading to a webserver.

    F
    flappyjjjAuthor
    Participant
    March 29, 2020

    Since I'm using a stock interaction in a blank one page course, not even changing colors or text, I'd imagine that if you have never seen the problem occur, you won't have an answer. It's not that I did anything wrong, just that it doesn't work correctly out of the box. However, to answer your questions:

    • Captivate 9.0.2.437 (this is the version the client is requesting, however it happens in 2017 10.0.1.299 as well)
    • Blank, non-responsive project. One page. Blank except for the interaction.
    • Preview in Captivate (F11) shows the interaction correctly. Previwing using "HTML5 in Browser) displays the interaction incorrectly. Also, when publishec and posted to a web server, also displays incorrectly. See attached image.
    • Many interactions, specifically I have seen it with the Pyramid Stack, Accordian, and Process Circle. Sometimes deleting the interaction and completely recreating from scratch fixes it. Sometimes not. I cannot get Pyramid Stack to work under and circumstance.
    • Browsers tested (in HTML5 preview as well as publshed output are Edge, Chrome, and Firefox.

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