Captivate Locking up

Forum|Forum|10 years ago
January 15, 2016
2 replies
411 views

Any time I attempt to open captivate files the program locks up and crashes to the desktop. There is nothing in the event viewer on why this would be happening.

I have done all the troubleshooting i can think of: cleared Temp files, cleared captivate temp files, did a disk clean up, looked in the event viewer as it was opening, had the resource monitor up and working while opening. All look to be ok; only oddity in the Resource Monitor is core 3 and 7 are pegged at 100% the whole time it is trying to open.

Other computers with the same version, fully patched, have no issues opening this file. And this computer is newer, 3 months old, and the computer that is not having an issue is 3 years + old.

P.S. One time, the file opened. I tried to open the files literally 50 times.

This topic has been closed for replies.

alanhultAuthor

Participant

Do you take WER dump files here or is there another forum for these. There was one report.wer created in the eventviewer that I missed as I was looking for Errors and not Warnings.

RodWard

Community Expert

You'll need to tell us more about your Captivate version, whether it is running the latest patches, IT environment, computer OS and version, whether or not you are launching Captivate using Run As Administrator, whether your system is using roaming user profiles or virtual user profiles, etc, etc

alanhultAuthor

Participant

This computer is a Windows 7 64-bit, I just installed and checked for ALL Adobe updates yesterday at about 3:15 PM EST (1/14/2016). This computer is on a Domain. Both users, the one having the issue and the one that open them just fine, are users on the domain. This is happening even if you try to open the program as an Admin. Originally the file was stored on a network share. I thought maybe it was a share issue but then i had the end user open the program, which it does with no issue, and create a "blank file"(with just a 'test' text in it), save it on the local computer and then close out of the program. I tried to open the file from windows explorer and from within the program even the blank file locks up.

BDuckWorks

Inspiring

Captivate is notoriously finicky about accessing files on a network, to quote the cliche - if you do this and you haven't lost data yet, you will soon learn.

Your Cp files should always (MUST) be on your local drive, as well as the Cp cache.

(If you are in a corporate environment, you'll have some convincing to do. There are posts in this forum where Adobe employees have made the same statement.)

Also, you should always enable the backup file option within the preferences, the alternative is to spend hours recovering days of lost work when a single file generates a message saying that the file is corrupt.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded