Captivate not capturing mouse clicks on Software simulation

Forum|Forum|4 years ago
March 22, 2021
3 replies
974 views

I am trying to create a software simulation showing Excel, I created several simulations before without issues, but now is not screen recording every mouse click. Since I updated to the last version issues keep coming. Any ideas how to solve this problem.

M

mrjjones

Participant

If Adobe hasn't fixed the multiple monitor issue(high DPI monitors display oddly on non high-DPI machines), and I can't do the core thing that I need Captivate to do, then I'm starting to not feel great about choosing Captivate.

Paul Wilson CTDP

Community Expert

Make sure you are capturing your software simulation on your primary monitor. I've discovered the hard way that when you use your secondary monitor you miss many actions that Captivate should capture.

Paul Wilson, CTDP

S

sandruliAuthor

Participating Frequently

Thanks Paul, after restarted my computer several times and keep trying I read your suggestion in your Youtube channel about multiple monitors and that was the solution. Love your video tutorials, they are the first site that I go to learn something new. Thanks again.