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gvla
Inspiring
October 4, 2016
Answered

Captivate not capturing my simulation

  • October 4, 2016
  • 1 reply
  • 273 views

Hi...

I am using Captivate 9, cloud version on my work  computer.  I am doing a software simulation for training and/or assessment.  Whether I create a new project from the start page or from within the workspace, I cannot get the capture to happen.  I usually end up with one or two slides.  

When I try this at home, I have no problems with the screen captures.  However, on my work station, no go.  It is also the same subscription on both devices.

Any suggestions?

Thanks.

Gretchen

    This topic has been closed for replies.
    Correct answer Lilybiri

    Do you run Captivate as Administrator if you are on Windows?

    Are the paths for the project files and the cache pointing to folders on your system, not on a networked drive?

    1 reply

    Lilybiri
    LilybiriCorrect answer
    Legend
    October 4, 2016

    Do you run Captivate as Administrator if you are on Windows?

    Are the paths for the project files and the cache pointing to folders on your system, not on a networked drive?

    G
    gvlaAuthor
    Inspiring
    October 4, 2016

    Hi and thanks for responding.  Right now, the files will publish to my hard drive which is also where I am saving them - not the network.  I do not know what you mean by Administer or how I check this.  Thanks.

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