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patricknailon
Participating Frequently
May 24, 2023
Question

Captivate not capturing properly when in recording mode.

  • May 24, 2023
  • 1 reply
  • 248 views

Recently - that is in the last month - I have been seeing Captivate skipping slides that should have been recorded when I am creating a new project, or adding new slides to an existing one. I find myself randomly clicking anywhere in the screen hoping that I will force Captivate to capture a slide for what I see on screen that I need to have in my final project. One especial issue - I was clicking and dragging down thru an Excel file to select a number of cells and no matter what - Captivate didn't capture it at all. It merely captured all the cells selected, but no action video. And I had one the exact same recording just a few months ago and it worked fine.

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1 reply

Lilybiri
Lilybiri
Legend
May 24, 2023

You always have the possibility to force a screen capture by using the shortcut key for a manual screenshot. You can find that shortcut key (and edit if you want) under Preferences, Recording, Keys.

Careful with FMR recording indeed. I always insert a Video Demo slide because there are often problems with the old FMR slides which were based on SWF technology and should be converted to MP4 on publishing, but since I experienced those problems I turned to recording Video Demo slides.

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patricknailonAuthor
Participating Frequently
May 24, 2023

Thank you so much. I've used the keystroke to force captures in the past - but I've also just mouse-clicked to force a capture and it's always worked - until recently. likewise with FMR - worked find in the last couple months, but not this last week.  It's good to learn these workarounds for the issues, but Captivate needs WAY too many workarounds - which at this time, it shouldn't.

Many thanks to you for your kindness and knowledge.

 

Lilybiri
Lilybiri
Legend
May 24, 2023

Understand what you mean, it should be easier and not needing so much workarounds.

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