Captivate not installing.

Forum|Forum|9 years ago
April 10, 2017
2 replies
1236 views

Captivate installer giving users an error!!! I'm now posting this twice, once on twitter and one here. Stop wasting customers time by having them enter this twice!!!

This topic has been closed for replies.

Prahul

Adobe Employee

Yes, this is an issue that we have been facing on Sierra OS. You can follow the instructions given in the below link to install Captivate.

https://helpx.adobe.com/captivate/kb/captivate-installation-mac-fails.html

J

jvalalAuthor

Known Participant

if it doesn't work on Sierra then don't have it install! I do product and UX design and this is a crappy user experience. You don't make users 1. work-around your product, 2. deliver a product that's not functioning on a certain OS. There are many better ways to handle this situation/install process. No one thinks they are privileged. What we know from data is that Mac users are the primary users of Adobe products, therefore if you are designing for your users, as great companies and product managers should be, then it would be best to target your use base first.