Skip to main content
E
elliew69224171
Participant
July 18, 2018
Question

Captivate not loading, blank slides & unable to save

  • July 18, 2018
  • 2 replies
  • 684 views

@

Hi,

I have been having issues with my Captivate for quite some time now, I completed the update a few days ago which seemed to stop the problems but they have returned again.

When I load a project, all of the slides are blank. It then gives me a message to say that my captivate isn't supported by the file & that I don't have permission to open the file/or that it may already be open (nothing is open-it won't allow me to open a single thing)

I had worked on a project most of yesterday- saving it throughout the day & at the end of the day the whole project crashed, an error message appeared & then the whole app closed down & didn't save any of my work. The project I was working on was actually deleted from the file it was saved to & there is no trace of it on my computer at all.

This is preventing me from doing my job, so any help would be really appreciated. Adobe haven't given me help on Twitter & their live chat is down.

Thanks in advance!

    This topic has been closed for replies.

    2 replies

    VickieM
    VickieM
    Participating Frequently
    July 19, 2018

    Hi Ellie,

    Suggestion:  This is only a suggestion.  Ask the IT Department to try running in Compatibility Mode.  Note: Do not perform the following on your own.  Have the IT Department try the following.

    -Right click on the Adobe Captivate icon.

    -Select the Compatibility tab

    -Under Compatibility Mode check the box for “Run this program in compatibility mode for:”   Then select the version of Windows from the drop down menu.

    -Under Privilege Level: Check the box for “Run this program as an administrator”.

    Thanks

    Lilybiri
    Lilybiri
    Legend
    July 18, 2018

    Which version (full number) and OS do you use? Is Captivate installed on your local system, not on a networked or external drive? Do the paths in Preferences, General settings point to folders on your system? If you are on Windows do you Run Captivate as Admininstrator?

    Check the size of the Cache folder, and clear it if necessary.

    You can also Clean the Preferences if you suspect that CP has become corrupted.

    E
    elliew69224171Author
    Participant
    July 18, 2018

    Hii - thank you so much for responding!


    I am using the 2017 Release 10.0.1.285 version. The path leads to My Adobe Captivate Projects which is in my documents on my computer. Yes I think we run captivate as Administrator but I am unsure (nobody here to ask for more info). Sorry to be clueless, how do I clean the preferences? Also unsure of where I would check the size of the Cache folder & clear it?

    Thanks

    E
    elliew69224171Author
    Participant
    July 18, 2018

    A message just appeared "A fatal error has occured and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as .cpbackup files. Please re-start Adobe Captivate"

    Restarted Captivate & nothing has been saved, & its not opening anything.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices