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R
Rene van Veen
Participating Frequently
December 6, 2019
Answered

Captivate not resuming and crashes

  • December 6, 2019
  • 2 replies
  • 817 views

Hello,

 

I've got an issue, where the captivate course doesn't resume when started for the second time and actually doesn't start at all anymore. 

During trial and error we removed the randomized quiz which is in the course and then the resuming function works again. Unfortunately we cannot take the quiz out and are looking for a solution. 

 

Another interesting fact is, while doing trial and error, an export with the same file on a 'Trial' account of Captivate worked perfectly, but these exports expire after a month. We are working with Captivate 2019 (64bit). 

 

Does anybody know about any workarounds for this issue?

 

Thanks! 

    This topic has been closed for replies.
    Correct answer Lilybiri

    Please install the bug patch to 11.5.1.499 and test again...

    2 replies

    Lilybiri
    Lilybiri
    Legend
    December 6, 2019

    My suggestion would have been the same (SCORM Cloud test) but also want to know which exact version you are using, there are several CP2019 versions. Check under Help, About Captivate. Are you on Windows or Mac?

    R
    Rene van VeenAuthor
    Participating Frequently
    December 6, 2019

    Thank you both for your reply. I tested it on SCORM cloud and I had the exact same issue..

     

    Windows 10 - Captivate 2019 - 11.5.0.476

     

    The error code from the debugger is as follows, maybe that also gives an indication: 

     

    Uncaught TypeError: Cannot read property 'length' of undefined

        at Function.a.getCustomSlideItemList (eval at e (CPXHRLoader.js:37), <anonymous>:4572:196)

        at new a.Timeline (eval at e (CPXHRLoader.js:37), <anonymous>:5166:492)

        at Function.a.parseTimeline (eval at e (CPXHRLoader.js:37), <anonymous>:4655:222)

        at cp.Movie._parseElements (eval at e (CPXHRLoader.js:37), <anonymous>:5361:79)

        at new cp.Movie (eval at e (CPXHRLoader.js:37), <anonymous>:5357:111)

        at Function.cp.CPPreInit (eval at e (CPXHRLoader.js:37), <anonymous>:5397:249)

        at Function.cp.ContinueCPInit (eval at e (CPXHRLoader.js:37), <anonymous>:6582:33)

        at LoadContent (eval at e (CPXHRLoader.js:37), <anonymous>:5745:439)

        at InitializeExecuted (eval at e (CPXHRLoader.js:37), <anonymous>:1879:36)

        at LMSStandardAPI.SCORM_Initialize [as Initialize] (eval at e (CPXHRLoader.js:37), <anonymous>:408:70)

    Lilybiri
    LilybiriCorrect answer
    Legend
    December 6, 2019

    Please install the bug patch to 11.5.1.499 and test again...

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      December 6, 2019

      First step is to test the same SCORM zip package that you have problems with by uploading to SCORM Cloud.  See if you experience the same issue there.

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