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Participant
April 16, 2021
Question

Captivate not showing up in adobe cloud?

  • April 16, 2021
  • 1 reply
  • 5277 views

Hello, 

I just purchased a monthly subscription for adobe captivate through my account with creative cloud. However, when I click download from the purchase screen it sends me to the creative cloud browser which does not have Captivate populated. I went through the desktop app for creative cloud as well still can't find it. Not sure what to do. Please any help would be much appreciated!

-Thank you!

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    April 16, 2021

    Although you need to install the CC application (for Adobe fonts in Captivate), Captivate is not part of the Creative Cloud. Your license should appear on your Adobe account, which you can reach from the CC manager as well.

    To download Captivate try this: download the trial version from:

    https://www.adobe.com/products/captivate/direct-download.html

    Be sure to use the same Adobe ID you used for the purchase of the subscription license. When you start Captivate that ID will be recognized.

    L
    Lily Palmer
    Participant
    August 8, 2023

    Greetings! I cannot find Captivate after downloading it, either. My company authorized it for me and I do see it listed in my list of available programs in Adobe. While the download appeared successful, the program doesn't show up when look in the "Type here to search" bar or by selecting the Windows icon in the lower left corner of my computer and looking through the programs. I tried the suggestion to click to download the trial version in hopes it would trigger Captivate to open, but it just tell me that my "company" account is not supported for a trial version. I looked through each of the download in hopes of a .exe file that I could manually launch, but nothing. Any other suggestions? 

    Lilybiri
    Lilybiri
    Legend
    August 8, 2023

    Did you check in your account for the available programs? 

    After downloading you need to install the application by running the exe file. Was that the case?

    Another possibility is that the licenses for CC and for Captivate are not linked to the same Adobe ID.  Are both individual licenses?

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