Captivate on Big Sur - Software simulation fail

Forum|Forum|4 years ago
June 29, 2021
1 reply
535 views

Having an issue with Captivate 2019 on Big Sur. I have downloaded the Captivate version that wassupposed to fix the compatability issues. I'm running 11.5.5.678.

Software simulation isn't working as I expected. Regardless of what application I choose to capture, the result is only the mouse movements, but on my blank desktop. No application!

Is this a known issue? Is there a fix or workaround?

Recording

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Lilybiri

Legend

You are on the most recent version for Mac, that is OK.

Which type of software do you want to capture? Is it an application which is installed on your system? If you have a multiple monitor setup do you capture on the primary monitor?

T

thomk87397261Author

Participant

Thanks Lilybiri,

I'm using only my laptop monitor: 16-inch Retina display with True Tone.

I do the same steps on my older Mac (in Captivate 2019), and I get the application recorded and displayed as expected. I've tried to capture all kinds of applications installed on my machine (Word, Chrome, etc.). Something is definitely up with the new MacBook aand Big Sur...

kdmemory

Inspiring

Hi thomk8..

I'm not sure, but Cp version 11.5.5.678 is the one I'm running still on Catalina. I reckon the build for Big Sur has a higher 3 digits build number at the end. Try this:

Update for Mac Users – Adobe Captivate 2019 Build for macOS Big Sur (macOS 11) is here!

Klaus

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