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rosanay86
Participant
September 17, 2016
Answered

Captivate Preview Freezing

Hello. I'm working on a single slide project in Captivate. Viewing my work in the project, everything is fine (it's mostly animated vector/png images). Total slide time is 120 seconds. When I preview the project (any mode, full project, from this slide, next five slides, in browser), the first 17 seconds play fine and then the animation freezes. I continue to hear the Audio recorded to the slide, but all objects stop moving, literally as if they are frozen on screen. I have no other projects open, I've cleared the Cache. This issue never came up even with much larger and more complex projects. I'm using Captivate 9. Please help! I've got a quick turn around on what should be a fairly east project. Why is this happened? What can I do?

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Paul Wilson CTDP
Paul Wilson CTDPCorrect answer
Community Expert
September 18, 2016

What about the grouped object called Navigation_Bar_108? Is there an object that is part of that group that might pause your project?

Paul Wilson, CTDP

6 replies

Paul Wilson CTDP
Community Expert
Community Expert
September 18, 2016

I'm going to hazard a guess but I believe you have either a button with a pause or a click box that pauses the project. Check your buttons to see if they pause at 17 seconds.

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Paul Wilson, CTDP
rosanay86
rosanay86Author
Participant
September 18, 2016

Thank you, but unfortunately this project doesn't have any buttons or click boxes. It's simply animated images. Do animation triggers or effects cause this? I'm using quite a few.

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Paul Wilson CTDP
Community Expert
Paul Wilson CTDPCommunity ExpertCorrect answer
Community Expert
September 18, 2016

What about the grouped object called Navigation_Bar_108? Is there an object that is part of that group that might pause your project?

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Paul Wilson, CTDP
Captiv8r
Legend
September 17, 2016

Can you share an image of the timeline with all objects visible? Particularly at the 17 second mark.

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rosanay86
rosanay86Author
Participant
September 17, 2016

HI Captiv8r, thank you for replying. Here is a screen shot of my timeline.

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