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SuperiorSales
Inspiring
September 16, 2013
Question

Captivate project not running properly on iPad

  • September 16, 2013
  • 1 reply
  • 679 views

Hello,

I built a project using Captivate 7.0.  When I published the project, I checked both the SWF and HTML5 boxes so the tutorial would run on an iPad.  However, when I view the tutorial on the iPad, the tutorial does not run properly.  The pages do not advance (even though, in Captivate, I have the slides advancing automatically - not on mouse clicks), all of the bullets on a slide do not appear, and the narration stops in the middle of a slide and does not resume.

Do you have any suggestions?

Thank you,

Sarah

    This topic has been closed for replies.

    1 reply

    D
    devJoel
    Participant
    September 16, 2013

    It's hard to say, not being able to see the captivate project. It sounds like you are able to get the project loaded on your iPad, so I assume you're loading the index.html or multiscreen.html file that Captivated Publishes.

    Are there any slides that are causing problems in the HTML5 Tracker window? (Window/HTML5 Tracker)

    Are the bullets animated? I don't think text effects are supported.

    S
    SuperiorSalesAuthor
    Inspiring
    September 17, 2013

    Hi Joel,

    Thank you for your help.  Yes, I loaded both the index.html and multiscreen.html files.  I checked the HTML Tracker window and there are no unsupported slides or objects.  I will remove all of my bullet animations and see if that solves it. 

    S
    SuperiorSalesAuthor
    Inspiring
    September 17, 2013

    Hi Joel,

    I removed all bullet animations and re-published the project (I checked the "Force re-publish all the slides").  My tutorial runs on an iPad, without the slides hanging up.  It appears removing the bullet annimations solved that issue.  Thanks for the suggestion.

    However, neither my music introduction on the first slide nor my narration on subsequent slides comes in.  I confirmed I do not have "mute" on and that my volume is up.  Also, I confirmed the sound works by running the tutorial on my desktop. 

    Do you have any ideas?

    Thanks,

    Sarah

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