Captivate Project that was working, can no longer open

Forum|Forum|9 years ago
April 18, 2017
2 replies
723 views

I was literally working on a Captivate project earlier this morning. I saved it, and we activated our Adobe CC Captivate version from our serial number. I am not able to open the project. How can I fix this? Weeks worth of work are on hold...

Here's what I am being told when trying to open the project.

It was 100% fine before in the demo version, before the serial got activated.

Moderator: this thread is not giving any real solution. It turned out that OP was trying to open a CP10 file in CP9 instead of the reverse. A Captivate file made in a recent version can never be opened in an older version, statement which you can find a lot on these forums.

This topic has been closed for replies.

mohanadas

Adobe Employee

Hi,

Are you trying to open the file in Captivate 9 after saving it in Captivate 2017?

If not, can you write to us at mdas@adobe.com and send across your file, and we will look into the issue. You can upload the project on a shared location e.g. Dropbox and send us the link

Thanks,

Mohana

J

JaceInmanAuthor

Inspiring

Hello Mohanadas.

I am actually trying to do the opposite. My project was created while on the demo version (I believe it's Captivate 9), we activated the demo to 2017 (I believe). Could you assist? The solution before yours (running Captivate as admin) still yielded no results.

I emailed you shortly ago.

J

JaceInmanAuthor

Inspiring

Solved.

Turns out that later versions of Captivate are not compatible with earlier versions. For some reason we got Captivate version 9 purchased instead of 10. All is well.