Captivate project won't open on new laptop

I used Adobe Captivate 12.3.0.12 to create a project; my company gave out new computers and the Adobe captivate was installed. However, when I try to open a project created on the old laptop, it will not open; just spins. I am able to create new projects on the new laptop.  My IT support has tried uninstalling and reinstalling Adobe Captivate and it has not solved the issue.  Any assistance is greatly appreciated.