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A
Anonymous
July 20, 2020
Question

Captivate Publish is hanging

  • July 20, 2020
  • 1 reply
  • 456 views

I have a bunch of courses built using Captivate 9.  Suddenly last week, every one of them hang while publishing at about 80%. These have always worked fine in the past. I am publishing to my hard drive.  All my preferences paths are also to my hard drive.  You cannot even kill the process.  Anyone have any ideas?

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    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    July 21, 2020

    Does it do the same thing if you just open a new blank course and try publishing that?

    A
    Anonymous
    July 21, 2020

    I did that...  added a couple slides and a question.  It worked...  I published to AICC..  it worked...  I changed it to SCORM 1.2...  it hung.  It also hung with SCORM 2004.  These are courses that worked fine up to a week ago.  I have another colleague now having the same issue.  Is there something that is getting blocked?

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    July 22, 2020

    Having a project hang simply by setting reporting to SCORM is definitely NOT normal behaviour.  If the courses worked fine a week ago something has either changed in your system environment or else something has corrupted (e.g. Preferences) or else something has reached a fixed limit (e.g. Project Cache).

     

    Clean out your Project Cache, reset your Preferences, and reboot. 

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