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M
MaggySwim
Participant
September 14, 2021
Question

Captivate Purchase Frustration

  • September 14, 2021
  • 1 reply
  • 216 views

Hi all,

My team has Creative Cloud for design. I called adobe and asked to purchase two licenses to Adobe Captivate. The first rep I had was solely concerned with upgrading my Creative Cloud then passed me on to the Captivate team, where I bought my two licenses.

But guess what - the Captivate team set us up in a COMPLETELTY DIFFERENT admin consol for Captivate, and now, my team has to log out of Creative Cloud, and into the Captivate admin, in order to use, log out of Captivate to use Illustrator.

This is ABSURD.. I have called... and callled... and chatted and chatted for 3 days now. No resolve. I have spoken or typed with the upwards of 10 peole. I can't get my Captivate sales rep to call me back - or respond to my email.

BEYOND frustrated.

Anyone have advice as to who can assist?

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
September 14, 2021

Answers here are given by other users, understand that this type of question is beyond us. I will try to contact another staff member.

Normally the CC application needs to be open when launching Captivate because it is possible to use Adobe fonts in CP. 

 

M
MaggySwimAuthor
Participant
September 14, 2021

The way the Captivate sales person, set up our licenses, now has our CC and Captivate in two separate admin areas, thus, forcing the log ins and outs

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
September 15, 2021

Sounds like they have put your Captivate license on a different Adobe ID to your Creative Cloud license.  Are you logged in as the same Adobe ID or different ones?  The licenses are usually linked to the ID of the user.

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