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Angelo36960776jrgj
Participant
April 24, 2024
Question

Captivate review tool not working

  • April 24, 2024
  • 1 reply
  • 785 views

Hi, 

I am trying to publish a course on the review tool, but I keep getting the same error.

Thanks

 

 

      1 reply

      M
      Community Manager
      Mayank_MehCommunity Manager
      Community Manager
      April 29, 2024

      Hi Angelo36960776jrgj,

       

      Can you try the below steps and let me know if this works?

       

      1. CLose Captivate.

      2. Go to : C:\Users\Public\Documents\Adobe

      3. Rename Elearning Assets folder.

      4. Go to : C:\Program Files\Adobe\Adobe Captivate\utils

      5. Double CLick - CleanPreferencesWin.bat

      6. Launch Captivate and try again.

      A
      Angelo36960776jrgjAuthor
      Participant
      April 29, 2024

      Hello again, 

      I tried the fix as prescribed in your steps, and it did not work. I am sharing a video that shows how I tried to publish for review a small sample Captivate project.
      Please advise,
      Angelo
       
       
      S
      Simon31332116jwt3
      Participant
      August 13, 2024

      Hi.  Did you ever find an answer for that error message?,  Seeing similar reported from some users testing the lastest version.

      Thanks

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