Captivate Says File Is Not An Animated GIF When It Is

Question

I have created an original animated GIF using the latest version of Photoshop.

I exported the file from Photoshop using:

File -> Export -> Save for Web (legacy)

I can preview the animated GIF in a browser, and it animates correctly.

My problem is that when I import this in to Captivate (also the latest version), Captivate gives me a message that says "This file is not an animted GIF", which is of course incorrect.

So I have a source file created by an Adobe product that is not be accepted by another Adobe product - (Captivate)

Is this a problem w/ Captivate? Or is it a problem with my exporting technqiue?

If the P'shop technique I am using to export the animated GIF is not the right one, what is the correct technique?

I am using Windows 10 on a very well-provisioned setup - i5/6 cores, 32 gigs RAM, two video cards.

Below is the animated GIF:

Lilybiri · Accepted Answer

Which technique did you use in PS?  I know that not everything is possible to have the animated GIF being accepted in Captivate. Each frame in PS needs a duration, masking is not working very well.

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