Skip to main content
daveemsley
daveemsley
Known Participant
November 17, 2021
Question

Captivate simply quits straight after starting.

  • November 17, 2021
  • 1 reply
  • 500 views

I am frustrated with Adobe as yesterday two of their techs remoted in and "fixed" my problem with CS6.

Today I find I have a problem with Captivate which gives me a bizarre error and tells me to "download a new copy of Adobe Application Manager from http://www.adobe.com/go/applicationmanager - which gives a 404 error.

Aside from my frustration with Adobe what can I do about this please?

Thanks
Dave

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    November 17, 2021

    Although Captivate is not part of the Creative Cloud, you need to have the Creative Cloud desktop Application open. Reason is that you can only have access to Adobe fonts, which is a feature in Captivate, if that application is open.

    Can you check if you can open this application? Maybe it was closed when they have solved your issues with CS6 applications which were the last ones not included in the CC and with a perpetual license.

      daveemsley
      daveemsleyAuthor
      Known Participant
      November 17, 2021

      Thanks Lilybiri,
      An Adobe support can onto my PC and did exactly that, working now.   They need to update their error message link.

      Cheers
      Dave

      Lilybiri
      Lilybiri
      Legend
      November 17, 2021

      Frustrating indeed. Can you mark my answer as being correct, since it solved your problem?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices