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Participant
September 6, 2013
Question

Captivate Six version 6.0.1.240 Updates not working.

  • September 6, 2013
  • 1 reply
  • 434 views

Currently using a client's machine to complete a project. They are not a subscription customer but  still surely released patches should work for all clients. Below are the issues encountered:

Most of the Stability items on patch for 240 that we’re already on don’t work properly

Stability

•Occasionally Adobe Captivate crashes when multiple projects are open and the library is clicked just after switching between projects. – Occasionally??  More like almost every time

•The Adobe Captivate menu becomes unresponsive at times. When you click a menu option, the option is not called. But, when Adobe Captivate is closed, the menu operation you called is carried out.  This happens a lot

•Adobe Captivate workspace gets corrupted occasionally. As a result, Property Inspector and other panels do not get displayed in the workspace.

•Occasionally Adobe Captivate hangs while saving a project. This behavior is observed in all operations that involve progress bars. The progress bar gets stuck at zero percent and the operation is not completed. This happens a lot

•In some scenarios, Adobe Captivate crashes when you select multiple smart shapes and then try to resize them.

•Adobe Captivate crashes at the end of 'Additional Recording' if the project theme does not contain the Blank master slide

Please advise;

Thanks in advance.

Regards to all.

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    1 reply

    RodWard
    Community Expert
    Community Expert
    September 6, 2013

    Sounds like you might need to kill the Preferences folder.

    See the options in this thread, especially number 8:

    http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-techniques

    Also, are you always launching Captivate with Run As Administrator privileges?  Some of the issues you describe are typical of NOT doing this.

    CAM20013Author
    Participant
    September 6, 2013

    Hi Rod,

    Thank you for the information.

    Used the CleanPreferencesWin.bat file so not crashing as much when I go to save.

    I have not used the Administrator option. Where  and how do I do this please? 

    Regards,

    Mel

    RodWard
    Community Expert
    Community Expert
    September 6, 2013

    This topic explains about setting up your PC to run Captivate with fewer issues (including how to set the Run As Administrator launch option):

    http://www.infosemantics.com.au/adobe-captivate-troubleshooting/setting-up-your-computer-to-work-with-captivate

    This topic tells you all about setting up your Preferences:

    http://www.infosemantics.com.au/adobe-captivate-troubleshooting/how-to-set-up-preferences