Captivate subscription username issues

Forum|Forum|6 years ago
January 30, 2020
5 replies
507 views

My organization has a subscription for Adobe Captivate (2019). I recently switched computers and in the process of re-insatlling Captivate on my new computer, it keeps prompting me for a Serial Number and won't let me sign in to activate.

Installation and licensing

This topic has been closed for replies.

Lilybiri

Legend

Do you use the Adobe ID which is linked to that subscription license?

C

colinw56796235Author

Participant

To my knowledge yes, I am using the correct sign in information.

Colin

Lilybiri

Legend

Please do not post personal credentials in a public forum/ I took them out (have moderator rights).

I am sorry, but as a user cannot help you with this problem. Can you contact Adobe?

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