Captivate tries to update fonts but freezes

Forum|Forum|2 years ago
April 13, 2023
1 reply
1218 views

Hi

I am trying to open some Captivate files, which I created last year, before I upgraded my verions of Captivate. They take ages to load, but once they are loaded, Captivate tries to "Update Missing Fonts" and then freezes at 50%. The fonts are not missing from Adobe Creative cloud, so I have no idea what to do.

Any suggestions?

Regards

This topic has been closed for replies.

Lilybiri

Legend

I suspect you have been using Adobe fonts? If yes, can you check in Adobe fonts if they are still activated? I am asking this because Adobe Fonts deactivates fonts since a while when they are not used regularly. It is very annoying in this case, because I often open older Captivate files using Adobe fonts. If you are on 11.5 or later, normally you should also see a possibility to replace those missing fonts. Was that not the case or are you on an older version?

J

Jon23524135gk8kAuthor

Known Participant

I checked that. They are activated. However, I am beginning to suspect that my current version of Captivate cannot open files created on my previous version of Captivate. Have you come across this?

Lilybiri

Legend

That is not the case, Captivate can open files from previous versions, not the reverse. Which version are you now using? You can also try to close the Creative Cloud app (log out), close Captivate. Then log in back to the CC app and reopen Captivate. That may restore the link between Adobe fonts and Captivate. This problem started when Adobe fonts started to deactivate fonts without warning. I have also accounts for CC and Captivate.

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