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Powerstephan1987
Participant
October 29, 2020
Question

Captivates Crashes during starting VideoDemo

  • October 29, 2020
  • 1 reply
  • 170 views

Hello,

 

everytime I try to generate a videodemo Captivates crashes without offering an error message.

Just intime i klick the Tab, the programm closes.

 

What can i do?

 

with kind regards

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    October 29, 2020

    Are you on Windows? If yes, do you run Captivate with the setting 'Run as Administrator'? 

    P
    Powerstephan1987Author
    Participant
    October 29, 2020
    Hallo, yes ist Windows 10 pro.
    And also yes, it Is in Admin Mode
    Lilybiri
    Lilybiri
    Legend
    October 30, 2020

    Sorry to insist, but did you activate 'Run as Administrator' from the right-click menu on the shortcut key to start Captivate? It is not the same as being Administrator on your system.

    Are you working with a multiple monitor setup? If yes: capture needs to be done on the primary monitor. If you are on a retina screen, you need to edit the ini file as instructed.

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