Question
Capture, Save, get one blank slide problem
Exactly as Kev_27 describes in his post:
post
I could quote him verbatim as I'm having exactly the same situation. It doesn't matter whether I'm trying to capture a web page or notepad or whatever. I get one blank slide. Adding slides makes it work, but I don't get the text caption and highlight features.
- New Project Options box:
- Software Simulation
- Custom Size
- Red box w/ selected options:
- Size = 940x660 (I've also tried many of the default sizes too)
- I resize my application to fit the red box
- Recording Modes:
- Demonstration (I've also tried doing it with multi-modes selected such as Training Simulation, Assessment, etc.)
- No narration
- Setting button (I use default settings)
- Click the Record button
- I DO hear the camera/shutter click, and I've even manually taken some shots with the PrntScrn button. Still one blank slide.
- I turned off all my firewalls and Norton Internet Security. No results.
- Yes, record keystrokes is selected.
Final note: After I capture and receive one blank slide, I can go into File>Record/Create>Additional Slides and properly record an application process. Even though this is a workaround, for this I CANNOT use multi-modal publishing which is the #1 reason I upgraded to Captivate 3!! So whatever the issue is, it's with recording a process from the opening menu.
Since kev_27's post was from a year ago, I would expect this to be either fixed or documented somewhere, and I can't find it. PLEASE someone from Adobe help! For $700, I expect this product to work!!!
I could quote him verbatim as I'm having exactly the same situation. It doesn't matter whether I'm trying to capture a web page or notepad or whatever. I get one blank slide. Adding slides makes it work, but I don't get the text caption and highlight features.
- New Project Options box:
- Software Simulation
- Custom Size
- Red box w/ selected options:
- Size = 940x660 (I've also tried many of the default sizes too)
- I resize my application to fit the red box
- Recording Modes:
- Demonstration (I've also tried doing it with multi-modes selected such as Training Simulation, Assessment, etc.)
- No narration
- Setting button (I use default settings)
- Click the Record button
- I DO hear the camera/shutter click, and I've even manually taken some shots with the PrntScrn button. Still one blank slide.
- I turned off all my firewalls and Norton Internet Security. No results.
- Yes, record keystrokes is selected.
Final note: After I capture and receive one blank slide, I can go into File>Record/Create>Additional Slides and properly record an application process. Even though this is a workaround, for this I CANNOT use multi-modal publishing which is the #1 reason I upgraded to Captivate 3!! So whatever the issue is, it's with recording a process from the opening menu.
Since kev_27's post was from a year ago, I would expect this to be either fixed or documented somewhere, and I can't find it. PLEASE someone from Adobe help! For $700, I expect this product to work!!!
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