Capturing a Skype video using captivate 9

Forum|Forum|8 years ago
October 31, 2017
2 replies
617 views

Hello,

Can captivate capture a Skype recording? I have tried it many ways and failed at each recording. The results have been lets just say, a single screen capture that is 30 minutes long. I have read the various discussion and found no solution.

I am hoping someone has had success and is willing to share there process.

Thank you for you time.

This topic has been closed for replies.

Paul Wilson CTDP

Community Expert

Captivate is capable of recording two different styles of full motion recording - Video Demo (ideal for making videos) or Software Simulation (more suited for creating interactive content). Do you know which style of recording you've attempted?

Paul Wilson, CTDP

jen-nayAuthor

Known Participant

Hi Paul,

I tried both demo recording and software simulation. We have centers across the globe and I need to record what the users are doing while working with a proprietary software. The video data will help me map out a gap analysis of there selection.

Paul Wilson CTDP

Community Expert

I don't think Captivate is the software for this application. My suggestion would be to use background screen recording software used by call centers.

If you wanted to use Captivate, not only would you need to license Captivate for $30 per month x 12 months x the number of users in your gap analysis, but you would need to train the users in the operation of Captivate to record themselves. Seems like a lot of work and cost.

Paul Wilson, CTDP

RodWard

Community Expert

Did you try capturing as a Video Demo?

jen-nayAuthor

Known Participant

Hi Rod,

Yes I did. The result was a 30 minutes long video just single frame and no movement recorded. I also tried software simulation recording the same results.

RodWard

Community Expert

OK well if Video Demo didn't work for you then maybe one of these apps suggested by Microsoft will do the trick:

How can I record my Skype calls?

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